Return Policy

Returns 

We do not issue refunds. We will only allow exchanges within 7 days from date received and you will be responsible for shipping cost on items you'd like to exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. 

• Store credit only applicable to certain cases. 

To complete your exchange, we require a receipt or proof of purchase

Pre-orders

Pre-order items are unable to be cancelled or refunded. You maybe only exchange SIZES on pre-order items once you receive your items. You have 7 days from the ship day to exchange your size.

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pequenogiganteusa@gmail.com and send your item to: 15877 Flamingo Dr, Fontana CA 92337, United States. 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Shipping 

To return your product, you should mail your product to: 15877 Flamingo Dr, Fontana CA 92337, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.